FAQ's

Select Peritus Digital as your premier IT partner for a seamless and secure digital journey. With founders boasting extensive expertise in critical infrastructure, our seasoned professionals bring tailored solutions to meet your business needs across regions such as Newcastle, Port Stephens, Mudgee, Taree, and Port Macquarie.

We ensure optimal performance and scalability, prioritising proactive monitoring, swift issue resolution, and adherence to industry-leading standards like the NIST framework for cybersecurity. Committed to client satisfaction, Peritus Digital stands as a trusted partner, empowering your business growth through reliable and innovative IT services.

"You need Peritus Digital for your IT Managed Services to ensure seamless, efficient, and secure management of your IT infrastructure. With our expert team of professionals, we provide comprehensive support and proactive monitoring to prevent issues before they arise, minimising downtime and maximising productivity. Our tailored solutions are designed to meet your specific business needs, whether you're a small startup or a large enterprise.

Peritus Digital follows the NIST (National Institute of Standards and Technology) framework, ensuring that our practices adhere to industry-leading standards for cybersecurity and IT management. By implementing the NIST framework, we prioritise robust security measures and meticulous attention to detail, safeguarding your data and systems against potential threats. Peritus Digital offers a full suite of IT Managed Services to keep your business running smoothly and securely as your trusted partner, you can rest assured that your IT infrastructure is in capable hands, allowing you to focus on elevating your business with confidence."

Your ICT (Information and Communications Technology) support services offered by Peritus Digital encompass a comprehensive range of solutions to ensure the efficient management and optimal performance of your IT infrastructure. These services typically include:

Help Desk Support: Providing technical assistance and troubleshooting for end-users, addressing issues related to hardware, software, and network connectivity.

Network Infrastructure Management: Managing and maintaining your network infrastructure, including routers, switches, firewalls, and wireless access points, to ensure reliable connectivity and data transfer.

System Administration: Overseeing the setup, configuration, and maintenance of servers, operating systems, and software applications to ensure smooth operation and optimal performance.

Security Management: Implementing and managing security measures such as firewalls, antivirus software, intrusion detection systems, and data encryption to protect against cybersecurity threats and unauthorised access.

Data Backup and Recovery: Setting up and managing regular data backups to safeguard against data loss, as well as implementing recovery procedures to restore data in the event of a system failure or disaster.

Remote Monitoring and Management: Utilising advanced monitoring tools to proactively monitor the health and performance of your IT systems, detecting and addressing issues before they escalate.

Vendor Management: Acting as a liaison with third-party vendors and service providers, managing vendor relationships, and coordinating support services as needed.

IT Strategy and Consulting: Providing strategic guidance and consulting services to align your IT infrastructure with your business goals and objectives, as well as recommending and implementing technology solutions to drive business growth and efficiency. Overall, Peritus Digital's ICT support services are designed to provide comprehensive assistance and proactive management of your IT environment, ensuring reliability, security, and optimal performance to support your business operations.

Remote Hands services, offered by Peritus Digital, involve remote technical support managed by a team of experts who monitor and address IT system issues from a centralised location. This service is ideal for tasks such as network troubleshooting and routine maintenance, all managed remotely without requiring physical presence at the client's location. Peritus Digital can also act for another MSP to attend a customer site to perform remote hand support.

In contrast,

Smart Hands services entail on-site technical support provided by Peritus Digital's skilled technicians or engineers who physically attend the client's location or data center facility. These services are crucial for tasks like hardware installations, equipment replacements, and server rack configurations that necessitate hands-on assistance.